Frequently asked 
questions

At Pharmazee, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Pharmazee facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, Pharmazee provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

Choose an area of care, select Start My Visit, and complete a brief medical questionnaire. A healthcare provider licensed in your state will review your information and determine whether treatment is medically appropriate.

Depending on your location and treatment, a video consultation or another form of real-time communication may be required. If so, a member of the care team will contact you with instructions. Reviews are typically completed within 24 hours, although response times may vary. Completing a consultation does not guarantee that a prescription will be issued.

At Pharmazee, patients can access clinician-guided care from home. Our platform connects patients with healthcare providers licensed in their state. The provider reviews the patient’s medical history, conducts a virtual consultation, and determines whether treatment is medically appropriate.

If medication is prescribed, the prescription is sent to a licensed pharmacy for fulfillment and delivery. Treatment availability, pricing, and shipping times vary by medication and location.

Pharmazee is a telehealth platform and does not manufacture or dispense medications. Our services are not a substitute for emergency medical care.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Pharmazee has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Pharmazee’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

DiRx
3540 NW 56th St
STE 204, Ft Lauderdale FL 33309
Tel: 877-FOR-DIRX 
Mon-Fri: 9 am – 7 pm ET
Sat: 9 am – 1 pm ET,
Sun: Closed

The DrugStore
934 East State St
Athens, OH 45701
Tel: (740) 566-4690
Mon-Fri: 9am –7 pm,
Sat: 10am – 4pm
Sun: Closed

We use MD Integrations https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Pharmazee offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your Pharmazee account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Pharmazee account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your Pharmazee account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.